Returns & Exchanges
At Shop Exclusive Music & Merch, we want you to be fully satisfied with your purchase. If your vinyl, apparel, or collectibles aren't exactly what you expected, you can return eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all media seals are intact and apparel tags are still attached.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing